Frequently Asked Questions

How does the coffee subscription work?

Our subscription delivers freshly roasted coffee straight to your door on a schedule that suits you. Choose your preferred blend, grind size, and delivery frequency at checkout.

How often will I receive my coffee?

You can choose your delivery frequency — weekly, fortnightly, or monthly — whatever keeps your cup full.

Can I pause my subscription?

Yes! Life happens. You can pause your subscription at any time from your account dashboard and resume when you're ready.

How do I cancel my subscription?

You can cancel anytime with no lock-in contracts. Simply log in to your account and manage your subscription from there, or get in touch with us directly.

When will I be billed?

You'll be billed on the same day each cycle, aligned to when your subscription started. You'll receive an email notification before each charge.

Can I change my coffee blend or grind size?

Absolutely — you can update your preferences at any time before your next order is processed.

Do you offer free shipping on subscriptions?

We offer flat-rate NZ-wide shipping. Check our shipping page for current rates and any subscription-specific offers.

Still have questions?

We'd love to help — get in touch with us and we'll get back to you promptly.